Terms of Service

Section 1

Description of Service; No Guarantees

1.1 What Good Presence Does

Good Presence is an informational service that searches publicly available online sources (including social media platforms, data broker websites, public records databases, and news archives) and compiles results into a report about an individual’s digital footprint. Good Presence also facilitates the sending of removal and noindex requests to third-party websites on your behalf. Good Presence may add, change or remove the sources a scan reads, and may add, modify, restrict, suspend or remove features at any time.

1.2 No Guarantee of Removal

1.3 No Legal Advice

Nothing in the Service, scan results, or communications from Good Presence constitutes legal advice. If you are preparing for bar character and fitness review or any other legal or regulatory proceeding, you should consult a licensed attorney.

Good Presence is not a substitute for, and does not replace, the obligations of candor, disclosure, and supplementation that bar applicants owe to character and fitness committees and bar admissions authorities. Nothing in Good Presence’s scan results, removal tools, or communications relieves you of any disclosure obligation. You are solely responsible for compliance with your jurisdiction’s bar admission rules and ongoing candor obligations.

Any analysis, commentary, or risk assessment generated by Good Presence regarding the potential implications of scan results for bar admission, character and fitness review, employment, or other proceedings is informational only, may be inaccurate, and does not constitute legal advice.

1.4 AI-Generated Content

Scan results, website content, removal requests, noindex requests, CCPA requests, reputation scores, risk analyses, and related content may be generated or processed in whole or in part using artificial intelligence systems. Such content is not verified by a licensed attorney, investigator, or other professional. Results may be incomplete, inaccurate, or outdated. You agree not to rely on Good Presence scan results as the sole basis for any significant personal, professional, or legal decision.

1.5 Scope of Scan

Good Presence searches publicly available information only. We do not access private accounts, non-public records, or information that is not reasonably accessible through public search methods. Results represent a snapshot of publicly available information at the time of scan and may not reflect current conditions.

1.6 Authorization

By initiating a scan, you represent and warrant that you are scanning your own digital footprint or have the express written authorization of the individual being scanned to do so on their behalf. You agree not to use the Service to scan any individual without authorization. You acknowledge that unauthorized scanning of third parties may violate federal and state privacy, stalking, consumer protection, and computer fraud laws, and you assume sole responsibility for any such violation.

1.7 Entity Matching

Scan results are generated by searching publicly available sources for information matching identifiers you provide (name, email, location, etc.). Results may include information about individuals other than you who share similar identifiers, including but not limited to individuals with the same or similar name, common email handle patterns, overlapping geographic locations, or similar biographical details. While the Service may surface results that appear to involve individuals with similar identifiers, Good Presence does not independently verify which results pertain to you. You are solely responsible for reviewing results to determine which, if any, pertain to you. You acknowledge that distinguishing your own digital footprint from that of similarly-named individuals is an inherent limitation of any public-records search product.

1.8 No Adjudication of Identity

Good Presence presents potential matches based on identifiers you provide. Good Presence does not adjudicate, confirm, or certify that any specific result pertains to you or to any other specific individual. You shall not represent to any third party that Good Presence has confirmed the authorship, ownership, or accuracy of any specific result.

1.9 Not a Consumer Reporting Agency

The Service is not a consumer reporting agency as defined by the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. (“FCRA”), and scan results are not “consumer reports.” You agree not to use scan results for any purpose covered by the FCRA, including decisions concerning employment, credit, insurance, tenancy, or eligibility for government benefits or licenses.

1.10 The Cleanup Extension

The Good Presence browser extension (the “Extension”) is software you install in your own browser. It lists content you have posted to supported third-party platforms and, at your direction, deletes the items you select. On platforms that permit editing, it may first replace the text of that content with a neutral placeholder. References in these Terms to the Service include the Extension. Good Presence may add, modify, restrict, suspend or remove features at any time.

1.11 Deletion Is Permanent

1.12 Account Ownership

By selecting content for deletion, you represent and warrant that the platform account is your own, or that you hold the express written authority of its owner to permanently destroy content in it, and that you are entitled to delete the items you have selected. We do not verify ownership.

1.13 Content You Are Required to Keep

1.14 Supported Platforms

Supported platforms are operated by third parties under their own terms, and you are responsible for your compliance with them. Platforms may restrict, limit, or suspend accounts, and may change how they work at any time. We have no control over and no responsibility for any action a platform takes in respect of your account. Good Presence may add, change or remove supported platforms over time; which platforms are supported is shown in the Extension and on the current product pages.

1.15 Platform Rules

Platforms set their own rules and may restrict automated tools. You are responsible for your compliance with any platform’s terms.

1.16 Sessions

You may use the Service only with accounts you own or have authority to act for. You must not use it with any credential, cookie, session, or token obtained without that authority or in breach of any law.

Section 2

Data Collection & Storage

We collect and store the following information:

(a) Account Information

• Email address (to send scan results and access links)
• Payment information (processed securely via Stripe; we do not store credit card numbers)

(b) Scan Data

• Name, email, address, social profiles, and phone number of person scanned
• Scan results (websites, social media profiles, data broker listings found during scan)
• Reputation score and analysis
• Removal requests sent through our platform

(c) Usage Information

• Number of scans performed
• Purchase date and access period expiration date
• Removal request status

Section 3

Data Retention

(a) Active Access Period

Your scan results are stored for 30 days from the date of purchase. During this period you may access your results, run up to 3 rescans of the same individual, and send removal and noindex requests.

(b) After 30 Days

Scan results and findings are automatically deleted after 30 days. Purchase records are retained for accounting and legal compliance purposes. You may purchase a new scan for updated results.

(c) Removal Request Records

Records of removal requests sent on your behalf are retained for 90 days to track verification status, then deleted.

Section 4

How We Use Your Data

We use your information to perform scans, send removal requests on your behalf, provide access to results, send email notifications about scan results and removal status, process payments and refunds, and improve the Service.

Section 5

Automatic Rescans & Rescan Policy

Each purchase includes 30 days of access, up to 3 rescans of the same individual during that period, and one automatic verification rescan on day 29. The automatic day-29 rescan does not count against your 3-scan limit. After 30 days or 3 scans (whichever occurs first), a new purchase is required for updated results.

Section 6

Removal Requests

When you request removal or noindex through the Service, we send communications on your behalf from removals@goodpresence.io. We track request status for up to 30 days and verify removal status during the day-29 rescan.

Section 7

Data Security

We use encrypted database connections, secure payment processing via Stripe, access-token-gated scan results, and reasonable administrative and technical security measures to protect your data. However, no security system is impenetrable. By using the Service, you acknowledge and accept the inherent risks of transmitting information over the internet.

Section 8

Your Rights

• Access your scan data during the 30-day window
• Request deletion of your data before the 30-day expiration
• Request a refund in accordance with Section 9
• Export your scan results
• Opt out of marketing email communications

To exercise these rights, email support@goodpresence.io.

Section 9

Refund Policy

(a) Refunds Before Scan Completion

If you request a refund before your scan has completed, we will issue a full refund regardless of when the request is made.

(b) Refunds After Scan Completion

(c) No Refunds After 7 Days

No refunds will be issued more than 7 days after the purchase date under any circumstances, except at our sole discretion.

(d) How to Request

Email support@goodpresence.io with your scan ID and the reason for your request.

(e) The Cleanup Unlock Fee

The unlock fee is a one-time charge for access to the Extension’s deletion features. Except where applicable law requires otherwise, it is nonrefundable. Subsections (a) through (d) above concern the footprint scan and do not apply to it. Good Presence may add, change or remove supported platforms over time, and support for any particular platform is not guaranteed to continue.

To ask us to review a charge, email support@goodpresence.io with the email address used for payment and the reason for your request. We consider such requests on a case-by-case basis and may issue a refund at our sole discretion, but no such obligation exists.

(f) Chargebacks

If you dispute a charge with your payment processor, whether or not you have first contacted us under subsection (d) or (e), you agree that Company may present these Terms, records of your use of the Service, and evidence of service delivery to the payment processor in response.

(g) Purchases Through an App or Extension Store

Purchases made through a third-party app or extension store are subject to that store’s terms, and refunds for them are handled by that store.

Section 10

Disclaimers

Section 11

Limitation of Liability

Section 12

Indemnification

You agree to indemnify, defend, and hold harmless Good Presence, Inc. and its officers, employees, and agents from any claim, demand, liability, or expense, including reasonable attorneys’ fees, arising from your use of the Service, your violation of these Terms, your violation of any applicable law or regulation, or your unauthorized scanning of a third party, except to the extent such claim arises from Company’s own willful misconduct or gross negligence.

Section 13

Dispute Resolution & Arbitration

(a) Informal Resolution

Before initiating any formal proceeding, you agree to contact us at support@goodpresence.io and attempt to resolve any dispute informally for at least 30 days.

(b) Binding Arbitration

If informal resolution fails, any dispute arising from or related to these Terms or the Service shall be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules for disputes under $250,000. The Federal Arbitration Act governs this agreement. Arbitration shall be conducted in the county of your residence or via videoconference. Company shall pay all JAMS filing, administrative, and arbitrator fees for consumer claims, except that you shall pay a filing fee equal to what you would have paid to file the same claim in the appropriate state or federal court in your county of residence. Notwithstanding the foregoing, either party may bring a claim in small claims court if the claim qualifies for such court.

(c) Class Action Waiver

(d) Opt-Out

You may opt out of arbitration within 30 days of first agreeing to these Terms by emailing support@goodpresence.io with your name, address, and a clear statement that you are opting out.

(e) Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Delaware.

Section 14

Copyright Policy (DMCA)

We respect intellectual property rights. If you believe content on the Site infringes your copyright, submit a written notice to our designated Copyright Agent containing: your signature; identification of the copyrighted work; identification of the allegedly infringing material; your contact information; a statement of good faith belief that the use is unauthorized; and a statement under penalty of perjury that the information is accurate and you are authorized to act.

Section 15

General

(a) Entire Agreement

These Terms constitute the entire agreement between you and Company regarding the Service.

(b) Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

(c) No Waiver

Failure to enforce any provision shall not constitute a waiver.

(d) Assignment

You may not assign these Terms. Company may assign these Terms freely.

(e) Changes

We may update these Terms at any time. We will notify you of material changes via email. Continued use after changes constitutes acceptance.

Section 16

Contact

Section 17

Acceptable Use

You must not use the Service unlawfully, on an account you have no authority over, to destroy content you are required to keep, or to reverse engineer, resell, or interfere with the Service.

Section 18

Termination

We may suspend or end your access at any time, with or without notice. Provisions that by their nature should survive termination do so.