Privacy Policy

Summary

The Short Version

Good Presence has two products: we help people find and delete their own old social media posts, and we help people scan the web for what’s public about them.

For the social cleanup

Do we get people’s passwords?

No. Users log in on the platform’s own login screen. We don’t collect passwords.

Do we get people’s activity?

No. Users’ old posts are read on their own devices and shown to them there. Users’ activity remains on their device.

Can users disconnect?

Yes, whenever they want. Users can sign out of their platform profiles at any point.

Do we sell user data?

No, and we don’t use user data for advertising.

What leaves the machine?

A count per run: the platform, how many items were scanned, matched, edited, deleted or failed. No post text, no usernames, no URLs, no post content of any kind. When a run fails, the page also reports where the reader stopped so we can find the fault.

Section I

The Social Cleanup

The social cleanup is our browser extension and our iPhone and Mac apps. They are separate software from this Site. They run on your own device and are covered by this policy as follows.

• They never receive your password. You sign in on the platform’s own page, and they act through the session you are already signed in to.
• They check that the cleanup has been bought. Finding and reading your posts is free. Deleting requires a one-time purchase. In the extension, that check asks goodpresence.io whether your account has it, and the request carries your Good Presence session cookie. In the apps, the purchase is handled by Apple and there is no Good Presence account.
• They read only your own content, and only on the pages of Reddit, X (Twitter), LinkedIn and Instagram that list your own activity. They read what your account can already see and nothing more.
• Nothing you posted is transmitted to us. The text of your posts and comments is read on your device, shown to you, and never leaves it.
• They store, on your device only: your settings and a count-based history of past runs. No post content is stored.
• No post is ever transmitted. They read your history on your device, show it to you, and delete what you pick.
• Counts are. The platform, how many items were found, and how many were removed.
• When a run goes wrong, the cleanup page tells us. That report carries what we need to find the fault.
• They do nothing until you open them and act. They do not run in the background and do not track your browsing.

Deletion is permanent and is carried out by the platform, not by us. We cannot recover anything deleted on your instruction.

Section II

Information We Collect

1. Information You Provide

When you use the Service, you provide us with the following information:

• Email address: used to send scan results, access links, and service notifications
• Name of the individual being scanned: used to perform the digital footprint scan
• Optional scan inputs: including phone number, past addresses, social media handles, LinkedIn profile, and employer name, which you may provide to help narrow results to you. Good Presence does not independently verify that scan results pertain to you; see our Terms of Service for details on entity matching.
• Payment information: purchases on our website are processed by Stripe, our third-party payment processor. Purchases made inside our iPhone and Mac apps are processed by Apple, not by Stripe. In both cases we do not store your credit card number, CVV, or full payment details. We retain only transaction records (purchase date, amount, and the transaction ID from the processor) for accounting and refund purposes.

2. Information Generated by the Service

When a scan is performed, we generate and store the following:

• Scan results, including websites, social media profiles, data broker listings, public records, and news mentions associated with the scanned individual
• Reputation score and risk analysis generated from scan results
• Records of removal and noindex requests sent on your behalf
• Rescan results and verification reports

3. Information Collected Automatically

When you visit the Site, we automatically collect certain non-personal information through standard web technologies, including:

• Browser type and version
• Device type and operating system
• Referring URL (the page that directed you to our Site)
• Pages visited and time spent on the Site
• Date and time of access
• IP address (used for security purposes and geographic analytics only)

We use cookies and similar tracking technologies to collect this information. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). Cookies help us maintain your session, remember preferences, and analyze how the Site is used. You may disable cookies in your browser settings, but doing so may affect Site functionality.

Section III

How We Use Your Information

We use the information we collect to:

• Perform digital footprint scans as requested
• Generate and deliver scan reports and reputation analyses
• Send removal, noindex, and CCPA deletion requests to third-party websites on your behalf
• Provide you with access to your scan results during the 30-day access period
• Send transactional email notifications, including scan completion notices, removal request status updates, and verification rescan reports
• Process payments and issue refunds
• Respond to support requests
• Detect and prevent fraud, abuse, and unauthorized use of the Service
• Improve the accuracy, performance, and features of the Service

Section IV

How We Share Your Information

Service Providers

We share information with third-party vendors who perform services on our behalf, including Stripe (payment processing for purchases made on our website) and our cloud infrastructure provider (database hosting). Purchases made inside our iPhone and Mac apps go through Apple, and Stripe is not involved in them. These vendors access your information only as necessary to perform their services and are contractually required to protect it.

Third-Party Subjects

In limited circumstances where you have initiated a scan on behalf of another individual with that person’s express written authorization (as required by our Terms of Service), we process the authorized subject’s information solely to perform the Service requested and in accordance with this Policy. We retain the authorized subject’s scan data under the same retention schedule described in Section V.

Removal Requests

When you initiate a removal or noindex request, we send a communication to the relevant third-party website on your behalf from removals@goodpresence.io. This communication necessarily discloses your name and the nature of your request to that website. You control the level of identifying information included (standard, private, or anonymous) when initiating the request.

Legal Compliance

We may disclose your information if required to do so by law, court order, or valid governmental request, or if we have a good-faith belief that disclosure is reasonably necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Good Presence, Inc. undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email if such a transfer occurs and your information becomes subject to a materially different privacy policy.

Section V

Data Retention

We retain your information only as long as necessary to provide the Service and meet our legal obligations:

• Scan results and findings are automatically deleted 30 days after purchase
• Removal request records are retained for 90 days to track verification status, then deleted
• Purchase records (transaction ID, purchase date, amount, email) are retained for accounting and legal compliance purposes for a period of 7 years
• Automatically collected usage data is retained in aggregated, anonymized form for service improvement purposes

You may request deletion of your data before the 30-day expiration by emailing support@goodpresence.io. Purchase records required for legal and accounting compliance cannot be deleted on request.

Section VI

Data Security

We implement reasonable and appropriate technical and administrative security measures to protect your information, including:

• Encrypted database connections (TLS/SSL)
• Secure payment processing: Stripe (PCI-DSS compliant) for website purchases, and Apple for purchases made inside our apps
• Access-token-gated scan results (your results are not accessible via public URLs)
• Restricted internal access to personal data

No security system is impenetrable. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures. By using the Service, you acknowledge and accept the inherent risks of transmitting information over the internet.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Section VII

Children’s Privacy

The Site and Service are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a minor without verified parental consent, we will delete that information promptly. If you believe we have collected such information, contact us at legal@goodpresence.io.

Section VIII

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

All users

• Access your scan data during the 30-day access window
• Request deletion of your scan data before the 30-day expiration
• Export your scan results
• Opt out of marketing email communications at any time by following the unsubscribe link in any marketing email or emailing support@goodpresence.io

California residents (CCPA/CPRA)

• Know what personal information we collect and how it is used
• Request deletion of your personal information (subject to retention requirements described above)
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

Virginia, Colorado, Connecticut residents

You have similar rights under your respective state privacy laws.

Section IX

Links to Other Websites

The Site may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those websites. This Policy applies solely to information collected by Good Presence, Inc. through the Site and Service. We encourage you to review the privacy policies of any third-party sites you visit.

Section X

Marketing Communications

We may send you marketing emails about new features, promotions, or related services if you have opted in or if permitted by applicable law. You may opt out at any time by clicking the unsubscribe link in any marketing email or emailing support@goodpresence.io. You will continue to receive transactional emails (scan results, removal status, account notices) regardless of marketing preferences.

Section XI

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by sending an email to the address associated with your account or by posting a prominent notice on the Site. Material changes take effect 30 days after notification. Non-material clarifications take effect immediately. We encourage you to review this Policy periodically.

Section XII

Contact

If you have questions about this Privacy Policy or our data practices: